1. Order & Shipping
How long does shipping take?
Shipping usually takes 3 working days within Germany.
International within the EU, shipping times are between 5-7
working days. You will receive a tracking number as soon as your package is on its way
is.
What are the shipping costs?
For orders over 69,00€ you will receive free shipping within
Germany and Spain.
For orders with a value of less than 69.00€, prices vary depending on location.
The shipping costs will be displayed accordingly at checkout before you place your
Complete the order.
Shipping costs may vary in other countries, please pay attention to the information during the checkout process. You will be informed of the costs before payment.
Do you also ship abroad?
We ship within Germany, Austria, Netherlands, Switzerland and
Spain.
Shipping costs and delivery times depend on the destination country. Details can be found at
the cash register. If you have any questions or difficulties, please contact our
customer service.
Can I change or cancel my order later?
Changes or cancellations are possible as long as your order has not yet
has been sent. Please contact us immediately so that we can
can help.
For customers within Germany, Austria, the Netherlands and Switzerland:
+49 (0)5071 - 9680129 or info@martin-natur.de
For customers within Spain:
965451639 - 616292323 or info@martin-natur.es
2. payment
Which payment methods do you accept?
We accept various payment methods such as credit card, PayPal and
Sofortüberweisung. All available options are shown in the order process
displayed.
Is the online payment process secure?
Yes, protecting your data is our highest priority. Our payment processes
are SSL encrypted and meet the highest security standards.
3. Returns & Exchanges
How can I return an item?
You can return the goods within 30 days of receipt
Simply fill out the return form that came with your order
and request a return label by email. Email processing usually takes 1-2 business days. On weekends and public holidays
Processing may take a little longer. We ask for your understanding.
shipping and return information
Who bears the costs for the return shipment?
For returns within Germany, we cover the costs for the
return.
For all returns within Spain, you can contact our Spanish
Contact customer service and request a free return with pickup.
Customer Service Spain:
965451639 - 616292323 or info@martin-natur.es
For customers in other EU countries, except Spain, we can
Unfortunately, for economic reasons, we cannot offer free returns. We ask
We ask for your understanding in this regard.
How long do I have to initiate a return?
You have 30 days to request a return or exchange.
Can I exchange an item instead of getting a refund?
Yes, an exchange is possible if the desired item is in stock. Please
Please contact our customer service to coordinate the exchange.
Our customer service is there for you:
+49 (0)5071 - 9680129 or info@martin-natur.de
For customers within Spain:
965451639 - 616292323 or info@martin-natur.es
How long does the refund take?
Once we have received and inspected your return, the
Refund processed and initiated within a few days.
4. Our products
What materials do you use for your shoes?
Our shoes are made from high-quality, sustainable materials such as
vegetable tanned leather, organic cotton and natural rubber.
How do I care for my shoes properly so that they last longer?
To maintain the longevity of your shoes, we recommend regular care
with natural care products such as leather balm or waterproofing spray. Detailed
Care instructions can be found here.
Do you have shoes for special foot needs (e.g. wide feet, orthopedic insoles)?
We offer a selection of shoes that are specifically designed for wide feet or
orthopedic insoles. These models are extra comfortable and
offer plenty of space for individual insoles.
Shoe size charts can be found on all product pages under the product images.
Where are your products manufactured?
Our shoes are made in small factories in Spain under fair
working conditions. We work closely with our partners,
to ensure the highest quality and sustainability.
5. Sustainability & Responsibility
What makes your shoes sustainable?
Our shoes are made from natural, environmentally friendly materials such as
vegetable tanned leather and recycled raw materials. We also pay attention to
resource-saving production, short transport routes and fair
working conditions.
Are your products produced fairly?
Yes, we only work with partners who have fair and social
working conditions. Our production facilities are located
mainly in Spain and Germany.
What do you do to reduce your carbon footprint?
We rely on short transport routes, environmentally friendly packaging and
sustainable production methods. We are also constantly working to improve our
to further optimize processes.
6. Vouchers & Discounts
How can I redeem a voucher?
During the ordering process you have the option to enter a voucher code.
The discount will be automatically deducted from your total.
Are there any special discounts or offers?
Yes, we offer various promotions and discounts. Subscribe to our
Newsletter and follow our social media channels to always be informed about current offers.
7. Sizes & Fit
How do I find the right size?
Our size chart will help you to find the right size. You will find the
Table on each product page below the product images.
8. Sizes & Fit
How can I contact customer service?
Our customer service is available by email at info@martin-natur.de or by phone
+49 (0)5071 - 9680129. We look forward to assisting you
can!
When is customer service available?
Our customer service is available from 9-12 working days.
Times may vary on weekends and public holidays.
Is there a store I can visit?
Yes, you are welcome to visit us in the store:
Triftweg 13
29690 Buchholz (Aller)
Germany