Shipping and returns

Shipping and returns

 

DELIVERY CONDITIONS

You can pay for your order by invoice, bank transfer or PayPal. For orders with a value of €69 or more, shipping is free.

 

 

EXCHANGE AND RETURN

You have 30 days to exchange or return your order. Please follow these steps for a smooth return:

  1. Place all items you wish to return in a suitable box. The goods must be returned to us unused and in their original condition. Refunds cannot be guaranteed for items that have already been used or are damaged. In this case, please contact our customer service.
  2. Please fill out the enclosed return slip completely and enclose it with the package.
  3. Request a return label from our customer service at info@martin-natur.de .
  4. Attach the return label clearly to the box and drop off the package at one of our partner branches.

 

 

SPECIAL NOTES

Martin Natur does not cover return costs for certain items. This applies to the following products:

  • Barefoot insoles
  • MN footbed (normal width)
  • MN footbed (extra width)
  • MN-Natural Fat

If you order these items, please note that return shipping is at your own expense.

 

 

ORDER CONSCIOUSLY, ACT SUSTAINABLY

We at Martin Natur stand for sustainability - and you can help us! So that we can all conserve valuable resources, we ask you to check carefully what you really need before placing your order. Every conscious purchasing decision helps to avoid unnecessary returns and the associated environmental impact.

Take your time to browse the size information and product details - this way you will actively contribute to a more sustainable future . We thank you from the bottom of our hearts for being part of our mission for a more environmentally friendly world!

 

 

FOR OUR SPANISCH COSTUMERS

Appreciated customer,
If you have Martin Natur's shoes, you don't have to wait until you have the same size, you can contact us with your new client attenión in Spain and solicit a devolución with total recogidad.

 

 

CUSTOMER SERVICE CONTACT

 

Martin Nature Team Germany

Triftweg 13

29690 Buchholz

Phone: +49 (0)5071 - 9680129

Mail: info@martin-natur.de

 

Martin Nature Team Spain

C/ Oripell

603203 Elche (Alicante)

Spain

Tel/Whatsapp: 965451639 - 616292323

Mail: info@martin-natur.es